SHIPPING POLICY / VAT & DUTY / SHIPPING PRICE / PAYMENTS / BACKORDERS
SHIPPING POLICY :
We strive to ship same day as ordered before 14.00 (2 PM).
Orders placed after 14.00 (2 PM) on fridays will be shipped the following monday.
Delivery time on standard shipping will vary depending on your location in Europe, but mostly it's 2 to 3 days.
It could take up to 5-6 days in some locations. Even more in some country's.
Please NOTICE that we experience VERY LONG delivery times in some countries, - especially ITALY, GREECE, IRELAND and TURKEY.
It has nothing to do with our end of the Postal System - Post Denmark.
If an order is returned to us because of 'wrong address' or 'unknown address' - the new shipping costs must be paid by the costomer.
We always recommend the REGISTERED shipping method if you're in doubt. This shipping comes WITH tracking code and insurance.
Always be sure to use correct addresses, both billing and shipping addresses. We do not offer refund or reshipping to hotel addresses and
other simular addresses which can be eligible for a 'non-delivery' from the postal service.
We ship our orders in discreet envelopes or boxes, depending on quantity.
VAT & DUTY :
When you shop with us here within EU there is NO extra charges. The price you see in our shop is the price you pay.
All our prices on our webshop are including 25% VAT. required by the law. Please notice on the invoice is the VAT specified seperatly.
When you shop from OUTSIDE EU our system will automatic take the 20% of the price on the products.
We will put a label on the package that's required by the law.
Then it will be declared in your country.
Secrets in Lace - Europe bares responsibility for the extra charges that may occur in your country, when ordering from outside EU.
If in doubt of anything, - please feel free to write us on email@example.com
SHIPPING PRICE INCLUSIVE HANDLING:
Flat rate Standard shipping for Europe - € 9.99 inclusive handling fee. (NO tracking or insurance)
Flat rate Registered shipping - € 22.99 inclusive handling fee. (WITH tracking and insurance)
For Russia, Japan, China, UAE - Registered shipping is mandatory - € 22.99
ITALY - Please see here under #13.
Please notice that we use 3D secure payments in our shop - that is to ensure the best security.
We accept Major Creditcards : Visa, Mastercard and Maestro - NO surcharge applies - also Dankort for Denmark.
We accept Paypal Payments - surcharge will be applied to order.
Bank transfer is also possible at checkout. Please remember to make transfer right after ordering to avoid cancallation
because of inventory hold-up. We normally cancel the order, after no payment within 4-5 days.
Please notice that backorders will take about 3 - 6 weeks depending on availability and production time in the USA.
We appologize for this inconvinience.