SHIPPING POLICY / VAT & DUTY / SHIPPING PRICE / PAYMENTS / BACKORDERS

SHIPPING POLICY :


We ship in-stock merchandise within 24 hours.  

We strive to ship same day as ordered before 14.00 (2 PM).

Orders placed after 14.00 (2 PM) on fridays will be shipped the following monday.

Delivery time on standard shipping will vary depending on your location in Europe, but mostly it's 2 to 3 days.

It could take up to 5-6 days in some locations. Even more in some country's. 

Please NOTICE that we experience VERY LONG delivery times in some countries, - especially ITALY, GREECE and TURKEY.

It has nothing to do with our end of the Postal System - Postnord. 

If an order is returned to us because of 'wrong address' or 'unknown address' - the new shipping costs must be paid by the costomer.

We always recommend the REGISTERED shipping method if you're in doubt. This shipping comes WITH tracking code and insurance.

Always be sure to use correct addresses, both billing and shipping addresses. We do not offer refund or reshipping to hotel addresses and

other simular addresses which can be eligible for a 'non-delivery' from the postal service.

 

We ship our orders in discreet envelopes or boxes, depending on quantity.

 

VAT & DUTY :

When you shop with us here within EU there is NO extra charges. The price you see in our shop is the price you pay.

All our prices on our webshop is set to the country you are shopping from. Please find your VAT rate here.

Please notice on the invoice is the VAT specified seperatly.

When you shop from OUTSIDE EU you will not pay any VAT to us. You will have to pay you own VAT when you receive in your country.

We will put a label on the package that's required by the law. Then it will be declared in your country.

Secrets in Lace - Europe bares NO responsibility for the extra charges that may occur in your country, when ordering from outside EU.

If in doubt of anything, - please feel free to write us on info@secretsinlace.eu

 

SHIPPING PRICE INCLUSIVE HANDLING:

Flat rate Standard shipping for Europe - € 9.99 inclusive handling fee. (NO tracking or insurance)

Flat rate Registered shipping - € 15.99  inclusive handling fee. (WITH tracking and insurance) 

 

We also offer DHL Express :

DHL Express shipping is normally € 49.99 inclusive handling fee. (WITH tracking and insurance)

- this method takes 1 or 2 days depending on the country.

This method is very expensive and we know that, but it is set by DHL Express.

 

 

 

PAYMENTS :

Please notice that we use 3D secure payments in our shop - that is to ensure the best security.

We accept Major Creditcards : Visa, Mastercard and Maestro - NO surcharge applies.

We accept Paypal Payments - 2 procent surcharge will be applied to order.

Bank transfer is also possible at checkout. Please remember to make transfer right after ordering to avoid cancallation

because of inventory hold-up. We normally cancel the order, after no payment within 4-5 days.

 

Bankinformations :

Jutlander Bank
Tankedraget 5 - 9000 Aalborg - Denmark
Swift/bic.: JUTBDK21
Iban.: DK7198092071298240

 

BACKORDERS :

Please notice that backorders will take about 3 - 6 weeks depending on availability and production time in the USA.

We appologize for this inconvinience.

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